You can schedule a screening and obtain customer assistance right here on our website. Of course, if you cannot find what you’re looking for, our customer service representatives are happy to assist you.
Making an appointment
It’s easy to find a screening event in your area and
schedule a screening online. You can pre-register online for up to 40 days from today’s date. For screenings beyond 40 days in advance, please call to check availability.
You may also schedule screenings for a total of 2 people. Please have their personal contact information and dates of birth handy. Remember that pre-payment is required, so have your credit card or check ready.
Doctors often recommend Life Line Screening, but you are not required to have a doctor’s referral to schedule a screening in most states. However, if a doctor’s order is required in your state, a Life Line Screening board-certified physician will provide it for you at no additional cost.
Payment options
We accept MasterCard, Visa, American Express, or Discover. For security reasons all credit card payments will be processed at the time the appointment is scheduled. There are no cancellation fees.
You may pay with a credit card or check when you schedule your screening by phone or online. If you need to make a payment on a screening you have already scheduled, please call toll free 1-800-449-2350 and a customer service representative will be happy to help you. We do not accept cash at screening locations.
If you would like to redeem a gift certificate, please provide the number on it when you call to schedule your screening. Also, please bring the gift certificate with you
Learn about upcoming screenings
To find out about screenings that have recently been scheduled in your area, please call toll free 1-800-449-2350 and request to be added to our call-back list. You can also sign up to receive our
free monthly e-mail newsletter that includes screening locations in your community.
Change or cancel your appointment
There are no fees to change your appointment.
Please call toll free 1-800-449-2350 and a customer service representative will be happy to help you reschedule your screening. If you need to cancel your screening, a customer service representative will work with you to find new date and time or issue you a refund.
Refunds
If for some reason you are not able to keep your check-in time for a screening but you have pre-paid for it, you can reschedule or receive a full refund. Please call toll free 1-800-449-2350 and a customer service representative will be happy to assist you.
If you paid by check or money order, you should receive a check in the mail approximately 2 weeks after you speak with the customer service representative. If you paid by credit card or debit card, you should see a full refund directly to your account within 5 to 7 business days.
Request copies of screening results
To request an additional copy of your results, please send us your name, address, phone number, and date of screening along with a personal check or money order for $15.00 made out to Life Line Screening. Mail these to:
Life Line Screening
Attn: Results Processing
6150 Oak Tree Blvd, Suite 200
Independence, OH 44131
You will receive your report within 10 business days.
Customer service center
Our customer service representatives are available to assist you online or by phone.
To begin a live chat and communicate with a person in real-time by typing your questions, simply click the “Live Help” link at the top of the web page.
To speak with a representative, call 1-800-449-2350.
Hours:
Monday through Thursday 7:30 AM – 12:00 AM
Friday 7:30 AM – 10:00 PM
Saturday 8:00 AM – 9:00 PM
Sunday 8:00 AM – 9:00 PM
Of course, you can
schedule your appointment online anytime.
